Reach us
Find Us in Richland
Local detail
The Short Version
Call 15092049622. That's the number, and a person answers it - not a menu. Tell us what the door is doing (or not doing), and we'll get a sense of whether it's a same-day problem or something that can wait a day or two for a part. If we need to see the door before we can say anything useful, we'll set a time to come look at it.
Our address is 3110 Port of Benton Blvd, Richland, WA 99354. That's where the trucks and the parts live; it isn't a storefront you drop in on, so call first.
We work on doors in Richland and the towns around it - West Richland, South Richland, West Pasco, Benton City, Finley, and Burbank. If you're inside that stretch, tell us where you are when you call and we'll tell you honestly whether it makes sense for us to come out that day or whether you're better served scheduling ahead.
The area
Work We Turn Down
We don't do new construction framing or structural work on the garage opening itself - if the header or jamb needs to be rebuilt, that's a carpenter's job, not ours, and we'll say so rather than take the call and figure it out as we go.
We also won't quote a repair over the phone sight-unseen on anything involving a broken torsion spring or a door that's come off its track. Springs under load are dangerous to guess at, and a wrong guess costs you more than the second trip would have.
And if a door is old enough, rusted enough, or damaged enough that patching it is just delaying a replacement by six months, we'll tell you that instead of selling you a repair that won't hold. A lot of the housing stock out here dates to the 1980s and 90s, and some of those original doors have had a long run already.
What we find
What We Are Called Out For
Most calls are springs, openers, and tracks. Given that the bulk of the housing across Richland and the areas we cover - West Richland, South Richland, West Pasco, Benton City, Finley, Burbank - went up between 1981 and 2000, a lot of what we find is original hardware from that era: steel torsion springs that have done thirty-plus years of cycles, openers with chain drives nobody services anymore, rollers that have gone stiff and loud.
Winters here fall in a cold-moderate band, and cold steel plus dried-out lubrication is a common combination for a spring finally letting go on a January morning. We also get calls for doors that won't close square, cables that have frayed at the drum, and sensors that stopped talking to each other after a bump from a bike or a car bumper.
Income and household numbers across the area (roughly 10,396 households, 6,445 of them owner-occupied houses) tell us this is mostly single-family stock, which lines up with what we actually see on the trucks - standard double and single garage doors, not commercial rollups.
Questions
Common questions
Do you come out the same day I call?
Sometimes. It depends on what's wrong and what's already on the schedule. A door stuck open or a spring that's let go gets priority. Call 15092049622 and tell us what's happening - we'll give you a straight answer on timing rather than a default promise.
Can you give me a price over the phone?
For some things, yes - a roller replacement or a basic tune-up we can ballpark. For a broken torsion spring or a door off its track, we need to see it first. Guessing on those jobs from a phone description isn't fair to you or to us.
Do you work outside Richland itself?
Yes. We cover West Richland, South Richland, West Pasco, Benton City, Finley, and Burbank in addition to Richland proper. Tell us your town when you call so we can plan the drive.
Is the address on this page a shop I can visit?
No. 3110 Port of Benton Blvd is where our trucks and parts are based, not a walk-in storefront. Call 15092049622 first and we'll set up a time to come to you.
Ready when you are
Need a garage door sorted in Richland?
Richland Garage Door Pros repairs and installs garage doors, springs and openers in Richland, WA and the surrounding area.